Refund Policy

Last updated: 2026-07-24 · Version 1

1. Prepaid credits

Purchases add prepaid credits to your organization's balance. Credits are consumed as you make API requests, at the prices shown at the time of use.

2. Refundable

The unused portion of a credit purchase is refundable on request within14 days of that purchase. Contactsupport@tryzen.org from an owner account of the purchasing organization, referencing the payment receipt. Refunds are issued to the original payment method by our payment provider.

3. Not refundable

Credits already consumed by API usage are not refundable — the underlying model usage has been provided and paid for. Promotional or granted credits have no cash value and are not refundable.

4. After a refund

A refund deducts the refunded amount from your balance. If usage between the request and the refund brings the balance below zero, the organization carries a negative balance and paid requests are rejected until it is topped up.

5. Disputes

If you believe you were charged in error, contact us before opening a payment dispute — most issues are resolved within two business days.